The issue with the knob/ adjuster, you admittedly broke it, we sent a new one completely free of charge. You alerted us to the issue and we immediately got to work. We’re there issues with the product, yeah, you were given the wrong shocks for the rear (standard focus vs ST), which was our fault as the package was mislabeled back when we put everything on the shelf into storage for later use. Your review reads like we just threw our hands up and said “deal with it” and that’s far from the truth, or how you are portraying the events that unfolded. I know that we always messaged you back on Instagram the same day as we’re quite active on social media.Īll of our shocks are made to order, and when we were alerted of your problem with the shock length, I did everything personally to get you to the number 1 spot in the queue.Īgain, I apologize for your experience, that’s certainly not typical.Īnother thing that occurred to me while waiting on your shocks to arrive, you ordered another suspension while we were in the middle of providing you with resolution. I know our communication needs some work and I’m trying to get more people to relieve some of the inbound inquiries.
I know your box arrived to you torn and that’s not how they left here, so I can only imagine that was part of the delay. I have no way to prove that as we handed the box to the mailman and didn’t create a pick up request. USPS picked up and didn’t scan and they obviously just sat somewhere. But, we really did send the shocks on the day we said we would. Check this out for more information.I’m genuinely sorry about the issues.
R-Fifty WHAT? Confused about what model MINI you have ? We’re here to help. R61 MINI Cooper S Paceman : 2013, 2014, 2015, 2016į54 MINI Cooper Clubman : 2016 to end of model rangeį54 MINI Cooper S Clubman : 2016 to end of model rangeį55 MINI Cooper Four Door : 2015 to end of model rangeį55 MINI Cooper S Four Door : 2015 to end of model rangeį56 MINI Cooper Hatchback : 2014 to end of model rangeį56 MINI Cooper S Hatchback : 2014 to end of model rangeį57 MINI Cooper Convertible : 2016 to end of model rangeį57 MINI Cooper S Convertible : 2016 to end of model rangeį60 MINI Cooper Countryman : 2017 to end of model rangeį60 MINI Cooper S Countryman : 2017 to end of model range This Flatout Suspension SR Coilover Kit: Gen 1 is one of the many MINI Cooper Parts and Accessories that we carry and will fit the following MINI Cooper Models and Years: See drop down menu for model specific selection!
0 kommentar(er)
